手机投诉信英文范文（Complaint Letter regarding Mobile Phone）

Complaint Letter regarding Mobile Phone

Introduction

Dear Sir/Madam,

I am writing this letter to bring to your attention the problem I have been facing with the mobile phone I purchased from your store. Despite my efforts to resolve the issue, the problem persists, making it difficult for me to use the device. Therefore, I am seeking your assistance in addressing the matter.

Main Body

Lack of Battery Life

Ever since I purchased the mobile phone, I have noticed that its battery life is extremely short. Within a couple of hours of use, the battery bars drastically deplete, making it unmanageable for me to make calls, send messages or use the internet. Despite my efforts to address this issue by resetting the device and charging it frequently, the problem persists. I request you to either replace the battery or provide a new device that works optimally.

Difficulty in Accessing the Internet

Another problem that I have been facing with the mobile phone is the difficulty in accessing the internet. Despite the presence of a strong Wi-Fi signal, the device fails to load web pages or connect to apps, making it inconvenient for me to browse the internet or check my emails. Numerous attempts to troubleshoot and reset the device have yielded no result, leading me to suspect a defect in the device's software. I request you to either fix the issue or provide a replacement phone that works optimally.

Conclusion

In summary, the mobile phone I purchased from your store has been giving me numerous issues related to battery life and internet connectivity. I would appreciate it if you could address these issues and provide me with a solution that makes the device work properly. My intention is not to cause trouble but to rectify a malfunctioning device and ensure that I receive the product I paid for. Thank you for your time and assistance.

Sincerely,

[Your Name]